Privacy Policy

The Privacy Policy was last updated on July 30, 2025

Who We Are

Our website address is: https://molomix.co.uk.

This website is operated by Molomix Bioscience Ltd., a company registered in England and Wales.

  • Company Registration Number: 13040599
  • Registered Address: Three Trees, Waterton Lane, Waterton CF31 3YW

For any privacy-specific concerns, our Data Controller is Stephen Pickett. You can contact us at [email protected].

What Personal Data We Collect and Why We Collect It

Personal data is generated from your direct interactions with our site (like using a contact form) and from technical processes such as cookies and analytics. Our legal basis for processing your data is primarily our legitimate interest in operating our website and responding to your enquiries, and your consent where requested.

  • Contact Forms
    When you submit an enquiry through our contact form, we collect the personal data you provide, such as your name, company/organisation, and email address. We retain these submissions for customer service purposes for a period of 24 months but do not use the information submitted through them for marketing purposes without your explicit consent.
  • Cookies
    Our website uses cookies to enhance your user experience. For detailed information on the cookies we use and the purposes for which we use them, please see our full Cookie Policy at https://molomix.co.uk/cookie-policy.
  • Analytics
    We use HubSpot to understand how visitors engage with our website. This helps us improve our content and user experience. This data is processed in a way that does not directly identify anyone. You can opt out of analytics tracking via our cookie consent banner. You can view HubSpot’s privacy policy here: https://legal.hubspot.com/privacy-policy.
  • Embedded content from other websites
    Articles on this site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if you have visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction if you have an account and are logged in to that website.

Who We Share Your Data With

Molomix Bioscience does not sell your personal data. By default, WordPress does not share any personal data with anyone. However, to provide our services, we may share data with trusted third-party providers:

  • Cloud & Hosting Services: Our website is hosted with 123-Reg, and we may use cloud services like Microsoft 365 for our operations.
  • CRM & Marketing Platforms: We use HubSpot to manage customer relationships and marketing communications.
  • Spam Detection: Visitor comments (if applicable) may be checked through an automated spam detection service.
  • Password Resets: If you request a password reset (for registered users, if applicable), your IP address will be included in the reset email.

How Long We Retain Your Data

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected.

  • Contact form entries are retained for 24 months.
  • Analytics records are retained for 26 months.
  • If you leave a comment (if applicable), the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically.
  • For users that register on our website (if applicable), we store the personal information they provide in their user profile.

What Rights You Have Over Your Data

You have several rights over your personal data under UK GDPR:

  • You can request to receive an exported file of the personal data we hold about you, including any data you have provided to us.
  • You can request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
  • You have the right to rectify inaccurate information, restrict processing, and object to processing in certain circumstances.

To exercise any of these rights, please contact us at [email protected].

Where Your Data Is Sent

Our website servers are located in the UK. However, some of our third-party service providers (such as HubSpot) may be based outside the UK. When your data is transferred outside the UK, we ensure it is protected to the same standards by relying on mechanisms like the UK’s Adequacy Regulations or Standard Contractual Clauses in our agreements with those providers.

How We Protect Your Data

We take the security of your data seriously. We have implemented technical and organisational measures to protect your personal information, including:

  • Implementing security measures to protect our IT infrastructure from unauthorised access.
  • Using Secure Sockets Layer (SSL) encryption on our website.
  • Limiting access to personal data to only those employees who have a business need to know.
  • Regular staff training on data protection and security.

Data Breach Procedures

In the event of a data breach, we have procedures in place to respond promptly. This includes internal reporting systems to assess the breach, and mechanisms to notify the Information Commissioner’s Office (ICO) and affected individuals where legally required.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the date displayed at the top of this page.

How to Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

  • By E-mail: [email protected]
  • By post: Molomix Bioscience Ltd., Three Trees, Waterton Lane, Waterton CF31 3YW

How to Complain

If you have any concerns about our use of your personal information, you can make a complaint to us at the contact details above. You can also complain to the Information Commissioner’s Office (ICO) if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk